Frequently Asked Questions

Everything you need to know about your L'ERA Jewellery experience.

What materials are used in L'ERA Jewellery?

We use premium materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones. Each piece is tarnish-resistant and hypoallergenic, designed for long-lasting daily wear.

How should I care for my jewellery?

To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewellery in the provided L'ERA pouch in a cool, dry place and clean gently with a soft microfiber cloth.

What is your shipping policy?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.

Can I return or exchange my order?

Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition and include all original packaging. Please note that earrings are non-returnable for hygiene reasons.

Do you offer a warranty on your pieces?

Every L'ERA purchase is covered by a 12-month warranty that protects against manufacturing defects. This does not cover accidental damage, normal wear and tear, or improper care.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.